We request any scheduled job that is needing to be cancelled be re-arranged, rescheduled or cancelled with a notice of 24 hours before the time of your scheduled job or BIG TEX JUNK REMOVAL will charge a $50 cancelation fee or the customer we be placed on the DO NOT schedule list. Our reservations calendar is critical to our success at BIG TEX JUNK REMOVAL - it controls the staffing of jobs, and our ability to provide accurate estimates. Changes to our reservations calendar has a ripple effect in our business systems and can affect other customers. That being said, we do understand that things come up. We have a well-thought out set of cancellation policies designed to secure our calendar at busy times, and therefore ensure the satisfaction of all of our customers.